Terms & Conditions

Last updated: August 2026

1. Who we are

This website is operated on behalf of Ms Diana Urbaneja, consultant ophthalmic surgeon, practising at Vision Clinic Wales, Bridgend, and Nuffield Health Cardiff Bay. We are the data controller for the personal information you provide.

2. Information we collect

We collect the information you provide through our enquiry and appointment forms — such as your name, contact details and the reason for your enquiry. Information about your health is special category data and is handled with additional care.

3. How we use your information

We use your information to respond to your enquiry, arrange and manage your care, and meet our legal and regulatory obligations. We do not sell your information or use it for marketing without your consent.

4. Lawful basis

Our lawful bases include your consent, the performance of a contract for your care, our legitimate interests in responding to enquiries, and, for health information, the provision of health care under the UK GDPR.

5. Sharing your information

We may share your information with the hospitals where you are treated, your GP or referring clinician, and your insurer where relevant. We use trusted service providers who process data on our behalf under appropriate agreements.We keep your information only for as long as necessary to provide your care and meet our legal obligations, in line with professional record-keeping guidance.

6. Data retention

We keep your information only for as long as necessary to provide your care and meet our legal obligations, in line with professional record-keeping guidance.

7. Your rights

Under UK data protection law you have rights to access, correct, erase or restrict the use of your information, and to object to certain processing. To exercise these rights, please contact the clinic. You may also complain to the Information Commissioner’s Office (ICO).